Returns & Exchanges

At Söner Watches, we want you to be completely satisfied with your timepiece. If for any reason you are not happy with your purchase, we offer a 30-day return policy for all unworn watches in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number to request a Return Merchandise Authorization (RMA) and receive your prepaid shipping label.

• 2.
  Pack Your Watch

  Carefully place the watch back in its original presentation box, ensuring all protective films, manuals, and warranty cards are included to avoid restocking fees.

• 3.
  Ship the Package

  Affix the provided return label to the outside of the shipping carton and drop it off at any authorized courier location within 7 days of receiving your RMA.

• 4.
  Inspection and Refund

  Once our quality control team verifies the condition of the timepiece, your refund will be processed back to your original payment method within 5-10 business days.